We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.
We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.
Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.
About The Role
To service the customers of the assigned Business Unit and order management
- Driving Demand Planning and Service Excellence
- Proactive Customer Orientation
- Communication Effectiveness
- Continuous Improvement
How Will You Do It
Strategic- Key Activities:
- Perform sales and delivery order management according to SOP
- Monitor orders and communicate to customers & Sales team on order status
- Perform business rules and manage data related to order-to-cash process.
- Responsible to conduct Monthly S&OP; meetings & provide key inputs to management for operations during meeting.
- Conduct regular analysis of supply chain performance metrics and identify areas for improvement.
- Coordinate with cross-functional teams i.e. operations, product management & controlling to optimize supply chain processes and resolve any issues or bottlenecks.
- Stay updated on industry trends, emerging technologies, and regulatory changes impacting the customer service operations or supply chain operations & taking necessary actions wherever required.
- Prepare reports and presentations to communicate supply chain performance and improvement initiatives to stakeholders.
- Develop & implement strategies for the disposition of obsolete inventory
- Analysing & improving supply chain processes & Operations to optimize the cost
Operational:
- Inventory monitoring – local key user of SCII to report DIV, OIV, aging stock
- Forecast Accuracy – DP FCA reports (external and internal)
- Logistics Costs – monitor monthly development (filling, packaging