Role & responsibilities

End-User Support
- Provide Level 1 technical support to employees via email, chat, phone, and ticketing systems.
- Troubleshoot hardware, software, network, and access-related issues.
- Resolve issues related to Windows, and macOS.
- Assist users with Microsoft 365, Google Workspace, Zoom, Slack, and other business applications.

Device & Asset Management
- Provision, configure, and deploy laptops and peripherals.
- Maintain inventory of IT assets and accessories.
- Coordinate device onboarding, offboarding, and replacements.
- Ensure proper documentation of assigned assets.

User Administration
- Create, modify, and disable user accounts.
- Manage access permissions and group memberships.
- Support password resets and MFA enrollment.
- Assist with identity management tasks in Microsoft Entra ID (Azure AD) and Google Workspace.

IT Operations
- Monitor and maintain IT systems and applications.
- Assist with software installations, upgrades, and patch management.
- Support endpoint management platforms such as Intune, Jamf, Kandji, or similar tools.




- Maintain IT documentation, SOPs, and knowledge-base articles.

Security & Compliance
- Follow company security policies and best practices.
- Assist with endpoint security monitoring.
- Support device encryption and compliance requirements.
- Report and escalate security incidents when necessary.

Required Skills
- Basic knowledge of Windows and macOS administration.
- Understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi).
- Familiarity with Microsoft 365 and Google Workspace.
- Knowledge of IT ticketing systems (Jira, Freshservice, Zendesk, ServiceNow, etc.).
- Solid troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.

Preferred candidate profile
- Experience with Microsoft Intune, Jamf, Kandji, or MDM solutions.
- Basic understanding of Azure AD / Microsoft Entra ID.
- Knowledge of SaaS application administration.
- Familiarity with IT ass

📌 It Administrator (Bengaluru)
🏢 Aqueralabs India
📍 Bengaluru