Job Title: Microsoft 365 Administrator L3
Position: Senior System Engineer / Lead Analyst
Experience: 10–12 Years
Location: Bangalore
Notice Period: Immediate Joiners Preferred
Job Summary
We are looking for an experienced Microsoft 365 (O365) Administrator – L3 to provide advanced administration, troubleshooting, and support for Microsoft 365 services in an enterprise workplace.
Key Responsibilities
- Provide L3 support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune.
- Manage Exchange Online mail flow, connectors, transport rules, mailbox migrations, and hybrid environments (Exchange Hybrid & Azure AD Connect).
- Handle critical P1/P2 incidents, perform Root Cause Analysis (RCA), and collaborate with Microsoft Support for issue resolution.
- Administer identity and access management, including Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender security solutions.
- Develop and maintain PowerShell scripts for automation, reporting, monitoring,
and operational efficiency.
- Participate in change, release, and capacity management while ensuring service stability and compliance.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Provide technical guidance and mentorship to L1/L2 support teams.
Mandatory Skills
- Strong hands-on experience with Microsoft 365 Administration (L3).
- Expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), and Microsoft Intune.
- Experience supporting Exchange Hybrid and Azure AD Connect environments.
- Strong knowledge of Conditional Access, MFA, SSO, Identity Governance, and Microsoft Defender.
- Hands-on experience with PowerShell scripting for automation and administration.
- Experience in Incident Management, Problem Management, RCA, and Change Management.
- Excellent troubleshooting, communication, and stakeholde
📌 0365 Administrator (Bengaluru)
🏢 CGI
📍 Bengaluru