Back Office Executive (90% Chat | 10% Voice)

Location: Sector 30, Gurugram

Work Mode: Work From Office

Salary: Up to ₹30,000 CTC

Job Overview

We are looking for a dedicated and customer-focused Back Office Executive to join our team. This role primarily involves handling customer queries through chat, along with a limited amount of voice support. The ideal candidate should have prior experience in the travel industry, strong communication skills, and the ability to provide excellent customer service.

Key Responsibilities
- Handle customer queries through chat (90%) and voice calls (10%).
- Provide accurate and timely resolutions to customer concerns.
- Assist customers with travel-related requests and support.
- Maintain professionalism and high service quality in every interaction.
- Follow company policies and process guidelines.
- Ensure customer satisfaction by delivering prompt and effective support.

Eligibility Criteria
- Graduate or Undergraduate.




- Minimum 1 year of overall experience, including at least 6 months in a Travel Process.
- Hands-on experience handling travel clients is mandatory.
- Good English communication skills (written and verbal).
- Willingness to work from the office in rotational shifts.

Perks & Benefits
- Competitive salary of up to ₹30,000 CTC.
- 5 Days Working.
- Rotational Shifts with Weekly Off.
- Both-side cab facility (subject to cab zone).
- Growth opportunities opportunities and a professional work environment.

Location: Sector 30, Gurugram

How to Apply:

Interested candidates can send their updated resume to [email protected].

Pay: ₹10,648.22 - ₹31,001.01 per month

Benefits:
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Back office executive (Gurugram)
🏢 Digitxpert Solutions
📍 Gurugram