Reference 260007UK

Responsibilities
SKILLED SUMMARY

Result-oriented Major Incident Manager with 10 plus years of experience in IT service management, incident management, and critical issue resolution. Proficient in French, with strong expertise in IT infrastructure, ensuring robust service delivery in complex environments. Skilled in implementing ITIL practices, coordinating cross-functional teams, and driving service excellence to meet organizational goals.

Required
Profile required
CORE COMPETENCIES
- Incident Management: Expertise in managing and resolving critical incidents to minimize downtime and impact on business operations.
- IT Infrastructure Knowledge: Solid understanding of network architecture, servers, databases, cloud platforms, virtualization, and monitoring systems.
- ITIL Framework: Advanced understanding of ITIL processes, including Incident, Problem, and Change Management.
- Bilingual Communication: Fluent in French and English, adept at managing stakeholder communication in bilingual environments.
- Collaboration:



Skilled at coordinating cross-functional and multicultural teams to ensure seamless issue resolution.
- Reporting & Analysis: Adept at preparing RCA reports and trend analysis for management insights.

Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of

📌 Lead Service Analyst (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru