Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
Here, you own the way you work, but we move as one unbeatable team.
We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer.
We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t.
Ready to share our ambition and make an impact? Then, this role may be for you.
About The Role
- Customer Onboarding: Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success. Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Value Realization & Goal Alignment:
Identify customer priorities quickly and map them to Semrush product capabilities. Drive adoption of key features to expedite value realization and deliver measurable early wins
- Relationship Management: Build solid relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value. Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
- Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices. Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to id