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The Position

Position - National Manager - Technical

Location - Mumbai

Your Opportunity

As a National Manager - Technical you will leads and oversees the Field Support function and team for the assigned affiliate in the assigned division. You will typically oversee and guide technical support for customers through a team of field support management, field service engineers and/or application specialists diagnosing, troubleshooting, and repairing products and/or related components. You will develops and oversee implementation of the affiliate Field Support vision, strategies, objectives, metrics, policies, procedures,



tools and resources to guide field support execution, consistent standards and efficient field operations. May also oversee pre-sale and/or post-sale support activities, including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customised solutions. Responsibilities may also include pre-sale support in sales presentations and product demonstrations. With team, establishes and maintains lines of communication cross-functionally on issues such as product design, reliability, and maintenance issues. May be involved in critical customer issues. You will works with team to define new products and provide insights from the field back to other groups. Selects, develops, and evaluates employees to ensure the productive operation of the function. Responsible for the divisional cross-portfolio field support strategy wit

📌 National Manager (Mumbai)
🏢 Hoffmann-La Roche
📍 Mumbai