The Client Service Operations team works with all internal Kroll business units to research, curate and collect financial & business data from various internal and external sources. The team’s work involves researching & collection of financial & business data available in various publicly available sources and Kroll proprietary files and data, subsequent analysis thereof and eventually quality control of the same information.

The Day-to-day Responsibilities Include But Are Not Limited To
Operational ownership
- Lead the establishment and operational management of the Billing Specialist function supporting multiple Service Lines, ensuring standardized, scalable, and effective billing operations.
- Build and oversee the end-to-end invoice lifecycle, including invoice calculation, pricing and contract validation, milestone/progress billing, adjustments, credits, e-billing submissions, client delivery, and compliance with agreed SLAs.
- Partner with Service Lines to transition billing activities into CSO by developing transition plans, documenting requirements, mitigating risks,



and ensuring seamless knowledge transfer.
- Develop and implement standardized billing workflows, operating procedures, governance frameworks, service catalogues, and process controls across all supported business units.
- Oversee billing queues, work allocation, backlog management, and workload balancing while ensuring timely completion and high-quality output.
- Lead Work-in-Progress (WIP) governance by monitoring aged WIP, validating billing readiness, supporting invoice forecasting, and driving timely conversion of WIP to billed revenue.
- Collaborate with Accounting, Revenue, Finance, and Project teams to validate rates, pricing, contract terms, taxes, charge codes, discounts, and revenue recognition requirements.
- Drive operational excellence by identifying opportunities for automation, process optimization, system enhancements, and continuous improvement across ERP, CRM, and billing pl

📌 Manager I, Client Services Operations (Mumbai)
🏢 Kroll
📍 Mumbai