Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve.
With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Required Skills:
Valuable Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Italian language proficiency at B1 or B2 level
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
• Own the issue, • Detailed and result oriented • Low tolerance to delays.