Job Title: Center Manager – IVF / Healthcare Operations

Location:

Department:
Operations

Reporting To:
Senior Operations Manager / CEO

Job Summary:

We are seeking a highly competent and result-driven
Center Manager
to oversee the complete operations of the IVF center. The ideal candidate will be responsible for managing day-to-day activities, ensuring compliance with
NABH standards
, driving operational efficiency, and delivering an excellent patient experience while leading a multidisciplinary team.

Key Responsibilities:
1. Center Operations Management

· Oversee end-to-end functioning of the center including clinical and non-clinical operations

· Ensure smooth coordination between departments (Doctors, Nursing, Front Desk, Lab, Counsellors)

· Monitor daily performance, patient flow, and service delivery standards

2. NABH Compliance & Quality Assurance

· Ensure strict adherence to
NABH guidelines and protocols

· Maintain documentation, audits, and accreditation standards

· Conduct internal audits and ensure corrective/preventive actions





· Drive quality improvement initiatives across the center

3. Team Leadership & People Management

· Lead, supervise, and motivate the center team

· Handle staff scheduling, performance management, and training

· Ensure discipline, attendance adherence, and HR policy implementation

· Act as a bridge between management and center staff

4. Patient Experience & Relationship Management

· Ensure high standards of patient care and satisfaction

· Address patient concerns, escalations, and feedback effectively

· Maintain confidentiality and ethical practices

5. Financial & Administrative Control

· Monitor center revenue, expenses, and profitability

· Ensure optimal utilization of resources and cost control

· Oversee billing, collections, and financial coordination

6. Business Growth & Coordination

· Support business development and local marketing initiatives

· Coordinate with BD/Marketing team for patient inflow

📌 Center Manager cum RMO (Thane)
🏢 Prevoir IVF
📍 Thane