We are a growing brand looking for an exceptional Customer Experience Specialist. While you will be working out of our premium showroom, 95% of your role will be digital—managing our customers via WhatsApp Business, phone calls, and emails.
We are not looking for a standard retail executive; we are looking for a highly efficient digital communicator who can handle multiple chats simultaneously, de-escalate customer issues, and represent our brand with flawless English and Hindi.
Key Responsibilities:
- Manage high volumes of customer inquiries, primarily through WhatsApp Business and phone calls.
- Draft relatable customer messages to comfort them.
- Occasionally assist with walk-in customers in the showroom if required.
Must-Have Requirements:
- Minimum 2+ years in Chat & Voice Customer Support. (Experience with E-commerce, D2C brands)
- Flawless written and spoken English, and fluent conversational Hindi.
- WordPress and WhatsApp Web experience.
SCREENING FORM:- (Those who haven't filled will be directly rejected)
Perks of Joining Us:
- Fixed day shift with reliable working hours (No night shifts or rotational BPO hours).Work in a premium, professional environment.Highly competitive salary for the right candidate.
Pay: ₹22,000.00 - ₹27,000.00 per month
Benefits:
- Paid time off
Application Question(s):
- A customer demands a return after our 30-day policy expires. Draft a short, polite WhatsApp reply denying the return but keeping them loyal. NO AI
- List the CRM or support tools you know. Put your current city in ALL CAPS at the very end of your answer
- Tell me about a time in your previous job where YOU made a mistake that upset a customer. What was the mistake, and how did you fix it?