Job Title: L1-NOC Intern

Experience: 0-2 year in IT support, NOC, or similar role

Location: Tiruchirappalli, Tamilnadu

Department: IT Infrastructure Support
Role Overview

As an L1-NOC Analyst, you will be the first point of contact for customer issues. Your role is critical in ensuring our IT systems run smoothly by providing immediate and effective support through phone, chat, or email. This position involves monitor the complete infra and initial fault resolution.
Key Responsibilities
- Monitor IT Infrastructure: Monitor NOC dashboard, monitor servers, networks, and applications using monitoring tools (e.g., Prometheus, Grafana, Nagios, SolarWinds). Respond to alerts, analyse logs, and determine the severity of incidents.
- Incident Management Troubleshooting: Identify, diagnose, and resolve basic network, server, and application issues. Escalate unresolved issues to L2/L3 teams with proper documentation. Coordinate with internal and external teams for issue resolution.
- Ticket Management: Create, update, and track incidents in the ticketing system (e.g., ServiceNow, Jira,



Remedy). Follow SLAs for response and resolution times.
- Basic Network System Administration: Perform initial troubleshooting of Access point, servers, system, VPN connections. Execute basic commands (e.g., ping, traceroute, netstat) to diagnose connectivity issues. Restart services or applications as required.
- Reporting Documentation: Maintain incident logs and prepare shift handover reports. Document troubleshooting steps and update the knowledge base.
- Communication Coordination: Notify stakeholders and customers about outages and maintenance activities. Work closely with L2/L3 engineers to resolve complex issues.
Requirements

Technical Skills:
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
- Experience with Linux/Windows administration.
- Familiarity with monitoring tools (Prometheus, Nagios, SolarWinds, Grafana).
- Understanding of cloud services (AWS, Azure) is a

📌 NOC Intern (Tiruchirappalli)
🏢 Zybisys Consulting Services
📍 Tiruchirappalli