LUXURY HOSPITALITY SECTOR

Job Description: IT Executive

Position: IT Executive

Location: Trivandrum, Kerala

Property: 5-Star Luxury Hotel

Employment Type: Full time

Experience Required: 3–6 Years (Hospitality preferred)

Reports To: General Manager

ABOUT THE ROLE

We are seeking a highly skilled, proactive, and detail-oriented IT Executive for our premier 5-star luxury hotel property in Trivandrum. The ideal candidate will be responsible for maintaining a seamless, high-performance technology infrastructure across guest rooms, banquet spaces, corporate offices and operational units. This role demands a robust technical background spanning hardware deployment, networking, surveillance systems, standard hospitality ERP systems and modern Audio-Visual (AV) integration, ensuring minimal downtime in a round-the-clock operating environment.

KEY RESPONSIBILITIES

1. Infrastructure, Hardware & System Configuration

· Procure, install, assemble and configure workstation hardware, servers, POS terminals and peripheral devices across all departments.

· Perform OS deployment,



patch updates, user profile setups and ongoing software compliance verifications.

· Troubleshoot hardware failures rapidly to ensure property wide operational continuity.

2. Networking, Wi-Fi & Surveillance Security

· Manage and maintain the property's network architecture, including high-speed internet routers, switches, firewalls and dedicated access points.

· Ensure uninterrupted, high-bandwidth guest Wi-Fi coverage across all rooms, public areas, and banquet facilities; manage bandwidth allocation and guest authentication gateways.

· Oversee the end-to-end functionality of the IP CCTV surveillance camera system, including NVR/DVR storage administration, camera repositioning and routine visual feed audits.

3. Audio-Visual (AV), PA Systems & Banquet Support

· Ensure peak operational readiness of Public Address (PA) systems, background music (BGM) setups and professional projector/display

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