Role & responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information and resolve customer queries efficiently.
- Maintain high standards of customer service and customer satisfaction.
- Document customer interactions and update records in the system.
- Follow company policies, quality standards, and process guidelines.
- Escalate complex issues to the appropriate teams when required.
- Meet productivity, quality, and compliance targets.
- Work effectively in a 24/7 rotational shift environment.

Preferred candidate profile
- Recent graduate from a non-technical background.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and active listening skills.
- Customer-focused with a positive attitude and willingness to learn.
- Comfortable working in rotational shifts,



including weekends and holidays.
- Basic computer knowledge and familiarity with MS Office applications.
- Ability to work both independently and as part of a team.
- Freshers are encouraged to apply.

Perks and benefits
- Hybrid work model.
- Both-way cab transportation facility.
- Competitive stipend/salary package.
- Structured training and onboarding program.
- Hands-on exposure to corporate and customer service operations.
- Mentorship from experienced industry professionals.
- Opportunity to develop communication and qualified skills.
- Inclusive and collaborative work environment.
- Strong foundation for long-term career growth.

KINDLY SHARE YOUR CV AT [email protected] IF INTERESTED.

📌 Apprentice Associate III (Pune)
🏢 Allstate Solutions (ASPL)
📍 Pune