We are seeking a detail-oriented and results-driven candidate to lead post-sales service, product inspection, quality control, warranty cost reduction, vendor coordination, and customer satisfaction initiatives. The ideal candidate will have solid expertise in product service (Lighting, Fans, Electronic Accessories), technical training, CRM utilization, and IT system integration to support after-sales excellence.
Key Responsibilities:
1. Team leadership
2. Overlook the service operation
3. Develop & implement service Policy & strategy
4. Customer service & response to customer feedback
5. Performance monitoring & review.
6. Co-ordination with Cross function team for Market defective analysis & Closure.
7. COPQ Monitoring & control.
8. Reporting & budgeting the monthly performance with Management.
9. Under warranty cost analysis & continuous reduction.
Key Skills Required:
- Strong analytical and problem-solving skills
- Experience in after-sales service, especially in lighting and fan products
- Familiarity with CRM, MRMS, and inventory tools
- Effective communication and vendor negotiation skills
- Knowledge of warranty management and quality control standards (CAPA, 8D)
- Team management and training capability
Qualifications & Experience:
- Bachelors Degree in Engineering (Electrical/Electronics/Mechanical) or related field
- Experience in product quality, service operations, or technical support
- Proven track record in warranty cost reduction, vendor coordination, and process automation