About the Company

Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to

innovate across financial services, technology, healthcare, blockchain, and real estate. Over

the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting

trillions of USD in value through its ecosystem of 10+ global brands.

OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic

Money Institution (EMI) license. It enables customers to send, receive, and hold multiple

currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card

issuance, and currency exchange. OneVault is designed for cross-border trade, international

clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.

Role Overview

We are seeking a Customer Support Executive with a strong customer-first mindset and fintech

experience. This role involves direct interaction with high-value and international clients,





ensuring seamless support across all service touchpoints while maintaining regulatory and

service excellence.

Key Responsibilities

Respond to customer inquiries via email, phone, and chat in a timely, qualified, and

empathetic manner

Resolve issues related to account access, transactions, IBANs, EMI services, and

payments

Maintain accurate documentation of customer interactions, resolutions, and follow-ups in

CRM systems

Collaborate closely with Compliance, Operations, and Technical teams to address

customer concerns

Ensure adherence to regulatory, AML, and data protection standards in all

communications

Identify recurring issues and provide feedback to improve support processes and tools

Deliver a consistently high-quality experience for international and HNI clientsRequirements & Skills

Bachelor’s degree or equivalent professional experience

3+ years of experience in Customer Support, preferably in Fintech / Financial Service

📌 Customer Support Executive- One Vault (Nagar)
🏢 FINVASIA CAREER
📍 Nagar