Roles and Responsibilities :
- Provide technical support to end users on Microsoft Windows operating systems, including troubleshooting and resolving issues related to Active Directory, Intune, and other software applications.
- Troubleshoot hardware problems with laptops, desktops, printers, and other peripherals using AI solutions such as machine learning algorithms.
- Collaborate with the IT service desk team to resolve complex technical issues that require escalation beyond level 1 support.
- Implement security measures to protect company data from cyber threats by configuring firewalls, VPNs, and other network infrastructure components.
Job Requirements :
- 7-20 years of experience in desktop support engineering or a related field.
- Solid knowledge of active directory management and configuration.
- Proficiency in implementing Intune policies for endpoint security management.
📌 Desktop Support Engineer (Pune)
🏢 Quess
📍 Pune
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