This job is provided by apna.co Job Title: Associate Centre Manager – Cultfit

About The Role
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires robust ownership, customer centricity, and a passion for creating an energetic, service-driven fitness workplace.

Key Responsibilities
- Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
- Centre Operations Management
- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance,



bookings, equipment, or facility.
- Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like
- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills
- Bachelor’s/Diploma degree.
- 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership and problem-solving ability

📌 Retail Sales (Bengaluru)
🏢 Cultfit
📍 Bengaluru