As an Application Support Specialist, you get a chance to maintain the organisational structure for over 600 projects, 3500+ users and more than 2400 employees. There is also an opportunity to mature the organisation through solid and easy-to-use Jira dashboards which ensure great project overviews for every layer of the project. As an organisational wizard with the obsession for structure and consistency, you analyse complex organisational queries and generate tailor-made solutions which keeps all dependencies in mind, with the goal to see your stakeholders satisfied.

On a day-to-day basis, you are responsible for:
- Supporting the Atlassian suite of products used by Backbase
- Providing a future proof structure to the current workflows, schemas and users etc.
- Defining processes in close collaboration with other departments (e.g. Services, R&D;, Ecosystems, One Support etc.)
- Ensuring security principles are in place for the IT application landscape
- Application integration making use of, but not limited to,



API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure)
- Auditing of access permissions and usage
- Invoking best practices on how to configure and use Jira/Confluence
- Providing day-to-day support for projects used across the business
- Investigating requests for plug-ins, extensions and custom development
- Creating highly efficient, easy-to-use and descriptive Jira dashboards
- Other line of business applications used by the business e.g. Office 365, Zendesk, etc.
- Advising the organisation and providing strategic insight for recent applications
- Being the resident expert on Atlassian suite products, you leverage your application engineering experience on basic/medium-complexity problems involving other platforms such as GSuite, SalesForce, BambooHR, etc.
- CSV Import, Data Migration (Cloud to Cloud, Cloud to Server)
- Extensive work on add-ons such as EazyBI and Jira Automation etc.
- Build N

📌 Application Support Engineer (Hyderabad)
🏢 Backbase
📍 Hyderabad