Company Description
SHARMA PHARMACEUTICAL PVT. LTD - India is a pharmaceutical company headquartered in Vadodara, Gujarat, serving healthcare needs across India. The organization focuses on delivering quality pharmaceutical products that support patient care and wellness. With a growing presence in the market, the company emphasizes compliance with industry standards and ethical business practices. SHARMA PHARMACEUTICAL PVT. LTD offers opportunities for professionals to contribute to a mission-driven environment in the healthcare sector.

Role Description
The Customer Support Executive role is a full-time, on-site position based in Noida. The role involves responding to customer inquiries via phone, email, and online channels, ensuring accurate and timely resolution of issues. The Customer Support Executive will handle order-related queries, product information requests, and basic technical assistance, while maintaining detailed records of interactions in support systems. The position includes collaborating with internal teams to escalate complex issues,



following up with customers to ensure satisfaction, and adhering to company policies and service standards. The role also requires maintaining a professional and empathetic communication style to support positive customer experiences.

Qualifications
- Robust Customer Support and Customer Service skills, with the ability to handle diverse inquiries professionally.
- Experience in maintaining high levels of Customer Satisfaction through effective communication and problem-solving.
- Ability to manage Online Support channels, including email, chat, and web-based platforms.
- Basic Technical Support capabilities to assist customers with product usage and troubleshooting.
- Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
- Proficiency in using CRM or ticketing tools and standard office software.
- Strong organizational skills, attention to detail,

📌 Customer Support Executive (Noida)
🏢 SHARMA PHARMACEUTICAL- India
📍 Noida