Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
- Provide accurate and timely solutions to customers' issues related to products, orders, and services.
- Process customer orders from placement to fulfillment, ensuring seamless execution of sales transactions.
- Collaborate with internal teams (e.g., logistics) to ensure efficient order processing and tracking.
- Maintain a high level of professionalism while handling difficult situations professionally.

Desired Candidate Profile
- 0-2 years of experience in BPO/call center environment or similar industry.
- Excellent communication skills for effective customer interaction over the phone or digital channels.
- Proficiency in e-commerce operations, including product listing, cataloguing, order processing, and order fulfillment.
- Ability to work on an inbound voice process with solid problem-solving skills for resolving complex customer queries.

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Challani Jewellery
📍 Chennai