Role & responsibilities
- Prepare and manage complete pre-shipment and post-shipment export documentation in compliance with regulatory and customer requirements.
- Coordinate with Customs House Agents (CHA), Freight Forwarders (FF), shipping lines, and other logistics partners for seamless export execution.
- Liaise with the Sales team, Warehouse, and Logistics team to ensure timely cargo movement and shipment planning.
- Arrange and coordinate local transportation for export consignments.
- Provide prompt customer support by responding to documentation requests, shipment status updates, and export-related queries.
- Update Bank Realisation Certificates (BRC) and maintain accurate records.
- Perform ICEGATE entries and ensure timely updates as per export compliance requirements.
- Maintain accurate export records and ensure documentation complies with statutory and company policies.
- Coordinate effectively with internal departments to ensure smooth workflow and timely dispatch of shipments.
- Support continuous process improvement initiatives to enhance operational efficiency.
Required Skills & Competencies
- Robust knowledge of export documentation, shipping procedures, and international trade practices.
- Hands-on experience with pre-shipment and post-shipment documentation.
- Working knowledge of ICEGATE, BRC updates, and export compliance.
- Experience coordinating with CHAs, Freight Forwarders, transporters, and logistics partners.
- Excellent customer coordination and communication skills.
- Strong organizational skills with attention to detail.
- Ability to prioritize multiple assignments and meet deadlines.
- Good proficiency in MS Office (Excel, Word, Outlook).
- Team-oriented with strong interpersonal and coordination skills.
Qualifications
- Bachelor's degree in Commerce, Business Administration, Logistics, Supply Chain, or a related field.
- Additional certification in Export-Import Management will be an added advantage.