Company Description
Logic Simplified is a global technology service provider specializing in game design and development, AR/VR, AI/ML, and IoT solutions. With over a decade of experience, the company has built a strong reputation for delivering high-quality projects on time and in line with service level agreements.
Role Description
This is a full time, on-site Customer Service Representative (Spanish-English) role based in Dehradun. The representative will handle incoming and outgoing customer communications in both Spanish and English via phone, email, and chat, providing accurate information and timely issue resolution.
Key Skills:
- Customer Service & Player Support
- Responsible Gambling (RG) Principles
- Risk Identification & Player Protection
- Complaint & Escalation Management
- CRM & Live Chat Support Tools
- Regulatory Compliance Awareness
Requirements:
- 1–3 years of experience in Customer Support, iGaming, Online Gaming, or Responsible Gambling
- Excellent communication, active listening, and problem-solving skills
- Experience with CRM systems and customer support platforms is preferred
- Empathetic, patient, detail-oriented, and able to handle sensitive conversations professionally