Zendesk is the intelligent heart of customer experience, powering billions of conversations for world-class brands. As a
Technical Architect
, you aren't just a coder; you are a consultant and a visionary. You will join our Professional Services team to bridge the gap between complex business problems and elegant technical solutions. With our "AI-first" vision in full swing, this is your chance to lead high-stakes customer discovery and shape the future of CX architecture.
Who we’re looking for?
We are seeking a curious problem-solver with a strong consulting background and a customer-centric mindset. You should be someone who loves to lead technical discovery sessions, thrives in ambiguity, and can translate dense technical jargon into easy, actionable messages for executive stakeholders.
What You’ll Be Doing
- Deep Discovery:
Lead customer-facing discovery sessions to uncover business pain points and craft bespoke solution designs.
- Solution Crafting:
Design, prototype (POC),
and present technical architectures that integrate Zendesk into diverse customer workflows.
- Technical Leadership
: Act as the ultimate authority on the architecture designed to solve client problems, overseeing technical aspects from inception to delivery.
- Collaboration
: Partner with cross-functional teams including Sales, Support, and Product to validate implementation solutions and influence the product roadmap.
- Problem Solving
: Identify product gaps and suggest validated workarounds or custom App Framework solutions.
What you bring to the role?
- Consultative Approach
: Proven experience in a client-facing technical role, managing expectations regarding scope, deadlines, and technical constraints.
- Technical Breadth
: Hands-on experience with RESTful APIs and multi-platform development (Web, Mobile, Backend).
- Communication Mastery
: The ability to simplify complex concepts for non-technical audiences while holding your own in deep-dives with Lead
📌 Technical Architect (Pune Division)
🏢 Zendesk
📍 Pune Division
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.