Job Description
Job Title:
Manager, Supplier Support (B13)

Location:
Global Business Solutions, Ahmedabad, India

Role – Manager, Supplier Support (Supplier Enablement – SAP Business Network (B13)):
The person in this role owns end-to-end supplier enablement delivery for SAP Business Network (formerly Ariba Network) from our centre in Ahmedabad. The role is accountable for driving supplier onboarding, adoption, and transaction readiness across source-to-pay processes (e.g., PO collaboration, order confirmation, ASN, invoicing, Catalog enablement), ensuring compliance with global policies and measurable improvements in supplier experience and spend coverage. The person will build and manage global relationships across Procurement, AP, IT, Services, and external suppliers/partners, and will define and run scalable enablement processes that meet service standards and business outcomes. This role reports to the Sr Manager, GPS.

Primary Responsibilities
- Own global supplier enablement delivery on SAP Business Network, including intake, prioritization, onboarding, activation,



and ongoing supplier lifecycle management.
- Drive adoption of target capabilities such as PO collaboration, confirmations, ASN, invoice automation, catalog/enablement, and supplier profile/data maintenance.
- Lead supplier engagement strategy including communication plans, supplier training, enablement campaigns, and escalation management for critical suppliers.
- Partner with Procurement, AP, and IT to align enablement with buying channel strategy, compliance requirements, and system/process design (S2P policies, invoice compliance, tax/regulatory needs where applicable).
- Establish performance management using KPIs (e.g., supplier activation rate, transaction compliance, e-invoice penetration, cycle times, touchless processing rate, supplier satisfaction) and drive continuous improvement.
- Accountable for “change the business” initiatives including digitization, automation, supplier experienc

📌 Manager - Global Procurement Solutions (Ahmedabad)
🏢 Kraft Heinz
📍 Ahmedabad