Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start
Caring. Connecting. Growing together.
Primary Responsibilities
- Resolve complex technical issues for clients via phone, email, and chat, ensuring timely, high-quality, and effective solutions
- Perform in-depth troubleshooting and diagnostics to identify root causes of advanced technical issues
- Mentor, train, and guide junior technical support analysts, sharing knowledge and industry best practices to enhance overall team capabilities
- Maintain exceptionally high levels of customer satisfaction by delivering skilled, polite,



and empathetic technical support
- Create, update, and maintain detailed technical documentation of support cases, standard operating procedures, solutions, and best practices
- Identify opportunities for process improvements and contribute directly to the development, implementation, and refinement of support methodologies
- Collaborate closely with cross-functional partners, including Development and Quality Assurance teams, to resolve systemic issues and drive product quality improvements
- Manage, track, and prioritize multiple support cases, ensuring adherence to Service Level Agreements (SLAs) and proactive communication with clients
- Generate and analyze support metrics, performance reports, and operational KPIs to identify trends and drive optimization strategies
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (su

📌 Senior Technical Support Analyst (Bengaluru)
🏢 Optum India
📍 Bengaluru