In an SG Iron (Ductile Iron) Foundry, a Sales Coordinator acts as the link between customers, sales, production, planning, quality, and dispatch. The role focuses on order coordination, customer communication, and ensuring on-time delivery.

Sales Coordinator – Roles & Responsibilities (SG Iron Foundry)

1. Customer Order Management
- Receive and process customer enquiries, RFQs, purchase orders, and schedules.
- Verify order details such as casting grade, drawing revision, quantity, delivery date, and special requirements.
- Create and update sales orders in the ERP system.
- Maintain order acknowledgement and order tracking records.

2. Quotation & Commercial Coordination
- Prepare quotations based on inputs from the sales team and costing department.
- Follow up with customers regarding quotation status.
- Coordinate price revisions, amendments, and commercial approvals.
- Maintain customer-wise pricing and contract records.

3. Production & Planning Coordination
- Share customer requirements with production planning (PPC).
- Monitor pattern availability, machining status,



and production progress.
- Follow up on new development samples, trials, and PPAP/APQP activities where applicable.
- Coordinate revised delivery commitments with internal departments.

4. Customer Communication
- Provide order status, dispatch details, and delivery updates to customers.
- Handle customer queries and escalate issues to the concerned departments.
- Arrange meetings, review calls, and maintain MOM (Minutes of Meeting) follow-ups.
- Build and maintain positive customer relationships.

5. Dispatch & Logistics Coordination
- Coordinate dispatch schedules with stores and logistics teams.
- Ensure packing, documentation, and transportation arrangements are completed on time.
- Share invoice, e-way bill, LR, and dispatch information with customers.
- Track deliveries and resolve transit-related issues.

6. Quality & Complaint Coordination
- Coordinate customer complaints with the quality d

📌 Sales Manager (Coimbatore)
🏢 Ferrolinks
📍 Coimbatore