About Fello
Fello is a profitable, hyper-growth, VC-backed B2B SaaS company building the agentic real estate platform of the future.

Our platform combines data intelligence, marketing automation, and conversational AI to help real estate teams engage smarter and scale faster. At the center of it is Felix, our AI teammate, which takes real work off a team's plate — running follow-up across calls, texts, and emails today, with more of the team's day-to-day work coming next.

We're not another tool in the stack. We're the system that powers it — learning, adapting, and executing in real time so teams can focus on growth, not guesswork.

If you're excited about building an AI product that's changing how an entire industry works, you'll fit right in.

About You
Fello is building a scaled Customer Success motion to support a rapidly growing base of SMB customers. As a Scaled Customer Success Manager, you will own digital lifecycle engagement for a high-volume portfolio - designing and operating programs that drive product adoption, retention, and expansion at scale.





This is not a traditional 1:1 account management role. You’ll build automation-first systems, run lifecycle experiments, and use data to help thousands of customers onboard, activate, and grow with Fello.

You Will
- Digital Lifecycle Programs: Design and operate Fello’s 1-to-many Customer Success motion across the full customer journey - onboarding, activation, adoption, renewal readiness, and expansion. Engagement channels include lifecycle email, in-product messaging, webinars, and self-serve education resources.
- Product Adoption & Customer Value: Analyze product usage signals to identify friction in the customer journey. Design programs that drive adoption of key product capabilities and help customers realize value faster.
- Digital Onboarding: Own scalable onboarding experiences focused on time-to-value. Build self-serve onboarding journeys, activation campaigns, and educational assets for current custom

📌 Scaled Customer Success Manager (India)
🏢 Fello
📍 India