About the job

We?re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.

As an Onboarding Specialist, you will:
- Be responsible for the rapid and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews
- Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience
- Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible
- Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally
- Manage the merchant onboarding pipeline in an organised and responsive manner,



including handling multiple cases at various stages of progress simultaneously
- Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps
- Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts
- Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging
- Work with an agile, globally distributed team and be able to harness constructive feedback
- Be proud of what you work on, whilst obsessing about the quality of what you produce
- Have regular opportunities for career growth. We?re growing quickly and are forming new teams as we do. We have a bias towards internal promotion

📌 Onboarding Specialist (India)
🏢 Nomod
📍 India