Job Title: SDM Training (RCM)

Location
: Bangalore - In-Office

Experience:
10–12 Years

Shift
: Adaptable (US Shift / India Overlap)

Role Summary

The RCM Training Manager will own end-to-end design, deployment, and scale-up of digital learning solutions across business training. This role is responsible for strategizing, implementing, and governing the effectiveness of new hire, lateral, and leadership training across Provider verticals, ensuring that business needs, client SLAs, compliance standards, and employee development goals are met.

The ideal candidate combines:
- Strong RCM business training experience
- Hands-on experience with AI-powered learning tools
- Proven track record of deploying scalable digital learning solutions (LMS, simulations, bots, analytics)

Duties and Key Responsibilities

Training Strategy & Frameworks
- Design, Deliver & Oversee new-hire onboarding, lateral, role-based refresher and leadership training programs
- Partner with Ops leaders for training aligned to business metrics (quality, productivity, SLA performance)




- Design and standardize SOP-driven, competency-based training modules across client accounts.
- Manage a team of RCM trainers; coach and mentor them.
- Support transitions, client ramp-ups, and strategic capability-building projects.
- Drive content digitization (e-learning, microlearning, scenario-based modules)
- Create and maintain dashboards for training effectiveness, speed-to-proficiency, and knowledge retention.
- Ensure audit-readiness of training documentation and process certifications.
- Integrate AI and automation readiness into the training framework, upskilling staff to effectively work alongside emerging technologies; develop training on system usage, exception handling, and oversight of automation to ensure optimal adoption and performance.

Team Management
- Lead and mentor a team of trainers, content developers, and facilitators across geographies.
- Conduct trainer calibration, TTT programs, and qu

📌 RCM Training Manager (Bengaluru)
🏢 Huron
📍 Bengaluru