Job Summary

We are seeking an IT Support & Systems Administrator to manage day-to-day technical support and infrastructure administration. This role combines helpdesk responsibilities (ticket triage and resolution via Jira Service Management) with systems administration duties across Microsoft 365 (Entra ID, Exchange Online, SharePoint/OneDrive, Intune) and AWS cloud infrastructure. The ideal candidate is comfortable working independently, troubleshooting end-user issues, and maintaining secure, well-documented IT environments.

Key Responsibilities
- Provide tier 1–2 technical support to end users, managing and resolving tickets via Jira Service Management
- Administer and maintain Microsoft 365 workplace (Entra ID, Exchange Online, SharePoint/OneDrive, Intune device management)
- Manage AWS cloud resources (EC2, IAM, storage, networking basics)
- Onboard/offboard user accounts, devices, and access permissions
- Maintain documentation for IT processes, configurations, and troubleshooting guides
- Monitor and respond to system alerts, security issues, and outages




- Manage software licensing and renewals across platforms
- Support device provisioning and asset management (laptops, naming conventions, etc.)
- Collaborate with vendors and external IT support as needed

Required Qualifications & Skills
- 2+ years of experience in IT support and/or systems administration
- Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Intune)
- Working knowledge of AWS (EC2, IAM, basic networking/storage)
- Experience using Jira Service Management or similar ticketing systems
- Familiarity with PowerShell scripting for automation tasks
- Strong troubleshooting skills across hardware, software, and network issues
- Excellent communication skills for both technical and non-technical audiences
- Ability to work independently and prioritize multiple tickets/projects

Preferred Qualifications
- Relevant certifications (e.g., Microsoft AZ-104,

📌 IT Support (Chennai)
🏢 Solutions Metrix
📍 Chennai