ServiceNow Architect – Enterprise Platforms (Multi-Module)

10–18+ Years (7+ Years in ServiceNow Architecture & Solution Design)

Pan India Requirement.

This role requires deep expertise across the ServiceNow ecosystem, including
ITSM, ITOM, ITAM, HRSD, CSM, IRM/GRC, SecOps, Service Portal, Employee Center, IntegrationHub, App Engine, and AI-driven capabilities
.

Key Responsibilities

Enterprise Architecture & Strategy
- Define and own the ServiceNow platform architecture and roadmap.
- Translate business requirements into scalable ServiceNow solutions.
- Develop enterprise architecture standards, governance frameworks, and best practices.
- Lead platform modernization and digital transformation initiatives.
- Provide strategic recommendations to maximize platform adoption and business value.

Solution Architecture & Design
- Design end-to-end ServiceNow solutions across multiple modules.
- Create high-level and low-level solution architecture documents.
- Ensure architectural alignment with enterprise technology standards.




- Conduct design reviews and architecture governance sessions.
- Provide technical leadership throughout project lifecycles.

ITSM Architecture
- Architect solutions for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Drive ITIL-aligned service management transformations.
- Optimize workflows and service delivery processes.

ITOM & CMDB Architecture
- Define architecture for CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
- Establish CMDB governance and data quality frameworks.
- Design service-aware infrastructure and operational visibility solutions.
- Lead cloud and hybrid infrastructure integrations.

ITAM Architecture
- Design Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions.
- Create asset lifecycle governance frameworks.
- Enable software compliance, optimization, and cost-management strategies.

HRSD Architecture
- Architect HR service de

📌 ServiceNow Architect (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru