Job Description

Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

Validate network/firewall prerequisites, connectivity, and data flows.

Perform diagnostics: log analysis, workflow validation, error tracebacks.

Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

Author/update SOPs, KB articles, and runbooks.

Participate in RCA reviews and problem management.

Required Skills:

Robust problem-solving and deep troubleshooting ability.

Understanding of radiology workflows (PACS, DICOM preferred).

Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

Knowledge of cloud concepts (AWS/GCP basics).

Strong escalation judgment and communication skills. Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics. Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.



Validate network/firewall prerequisites, connectivity, and data flows. Perform diagnostics: log analysis, workflow validation, error tracebacks. Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents. Author/update SOPs, KB articles, and runbooks. Participate in RCA reviews and problem management.Required Skills: Strong problem-solving and deep troubleshooting ability. Understanding of radiology workflows (PACS, DICOM preferred). Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk). Knowledge of cloud concepts (AWS/GCP basics). Strong escalation judgment and communication skills. Qualifications: 3 6 years in L2 support, NOC/SRE, platform support, or medical device support. Experience troubleshooting workflows, logs, device performance, and network issues. Additional Information: All your information will be kept confidential according to EEO guidelines. ">
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📌 Support Engineer (Hyderabad)
🏢 Sutherland
📍 Hyderabad