Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.

Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.

The Lead, Business Support Services is responsible for the day-to-day management and successful delivery of one or more Business Support Services offerings.



The role provides operational leadership by ensuring service requests are delivered accurately, within agreed service levels, and in accordance with established quality standards. The Lead is accountable for managing a team of Analysts and Senior Analysts, overseeing workload allocation, monitoring operational performance, conducting quality reviews, and acting as the primary operational contact for assigned stakeholders.

In addition to ensuring consistent service delivery, the Lead is expected to identify opportunities to improve processes, strengthen governance, enhance team capability, and drive operational excellence across their service portfolio.

Day-to-day responsibilities :
- Own the end-to-end delivery of assigned Business Support Services offerings, ensuring work is completed within agreed service levels and quality expectations.
- Manage day-to-day operational activities, balancing workload, priorities, and resource allocation to ens

📌 Lead, Client Service Operations (Delhi)
🏢 Kroll
📍 Delhi