It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and significant machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We are looking for a detail-oriented and proactive Air Logistics Operational Care Specialist to join our Operational Care Centre. In this role, you will be responsible for managing end-to-end shipment coordination, ensuring timely execution, and delivering high-quality service to our customers while meeting transit time and operational requirements.

How you create impact
- Coordinate and execute airfreight shipments accurately and on time in line with customer requirements
- Manage bookings with carriers, partners, and gateways while securing capacity and competitive rates
- Monitor shipments proactively, handle deviations,



and ensure timely system updates including financial data
- Collaborate with Customer Care, Sales, and internal stakeholders to meet customer expectations
- Ensure compliance with regulatory requirements, company policies, and industry standards
- Identify and resolve operational issues, escalating where necessary
- Work closely with warehouse, customs, and external partners for smooth shipment execution
- Drive process improvements and support automation to enhance operational efficiency
- Optimize costs while maintaining service quality and profitability

What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain, or related field preferre
- Basic knowledge of airfreight operations, documentation, and compliance
- Strong coordination and communication skills with a customer-centric mindset
- High attention to detail with strong organizational and problem-solving abilities
- Ability to work

📌 Air Logistics Operational Care Specialist (Chennai)
🏢 Kuehne+Nagel
📍 Chennai