- Monitoring and maintaining stock levels to prevent out-of-stock situations
- Coordinating with Shiprocket to ensure timely deliveries and order fulfilment
- Taking lead for reducing RTO, cancellation, NDR for the company basis targets provided on a monthly basis.
- Reporting weekly metrics to showcase improvements and actions taken for the same.
- Full lead to explicit orders within SLA and leading order verification and customer support for the brand.
- Overseeing and optimizing the company's presence on direct seller platforms such as Amazon, Nykaa, Flipkart, Myntra, Tira Beauty and all other platforms.
- Managing product listings, pricing, and promotions
- Creating deals and coupons for boosting sales on platforms.
- Full lead on coordinating with graphics team for creation of suitable marketing collateral.
- Maintaining physical inventory count of stock-inbounds outbounds via warehouse team
- Lead on GST compliance by maintaining requisite paperwork as required by CA.
- Ensuring compliance with platform policies and requirements




- Developing and implementing pricing strategies that maximize sales and profitability
- Undertaking calling activities to interact with repeat customers and converting abandoned check outs.
- Achieving targets for converting repeat and abandoned check outs via customer support team.
- Achieving targets for converting customers via WhatsApp queries
- Developing and executing all voucher code promotions via all channels – website, ecommerce, whatsapp and offline related activities.
- Monitoring competitor pricing and adjust pricing strategies accordingly
- Creating and managing special offers, bundles, and promotions
- Cultivating and maintaining strong relationships with key accounts
- Negotiating and managing agreements and terms with key partners
- Collaborating with the sales team to expand key account business
- Managing and forecasting inventory requirements to meet customer demand
- Optimizing stock levels to minimize excess or obso

📌 E-commerce Operations Manager (Gulmohar Park)
🏢 Light Up Beauty
📍 Gulmohar Park