Branch Operations Manager Job Responsibility:

Customer service: Oversee teller and customer service duties, and assist with customer transactions
Administration: Manage branch administration, including manpower planning and performance appraisal
Business growth: Identify and carry out activities related to business growth
Compliance: Ensure that appropriate standards of conduct are established and complied in the department
Performance monitoring: Monitor the performance of the branch on a weekly basis, including business targets achieved
Cost control: Monitor and control the cost of acquisition of local sales channel, branch expenditures, and more

Customer Service Manager Job Responsibility:

Handle day-to-day branch customer service and front desk operations
Manage cash transactions, cheque clearing,



RTGS/NEFT, DD issuance
Resolve customer queries and complaints within defined TAT
Maintain cash, vault, and locker operations with proper controls
Ensure compliance with KYC, AML, and banking guidelines
Support branch in cross-selling banking products (CASA, insurance, loans)
Assist BOSM in smooth branch operations and service delivery

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Operations Manager (Ludhiana)
🏢 Hiring Street
📍 Ludhiana