Certification(s) Preferred:

Salesforce.com certifications:

Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant

Preferred Knowledge/Skills *:
- Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
- Proficient in overseeing a support ticketing queue with multiple open items, demonstrating robust written and oral communication skills;
- Capable of leading team and client status meetings and extracting relevant metrics;
- Handles client relationships, enabling effective communication;
- Offers functional and/or technical subject matter expertise;
- Participates in process and/or redesign efforts;
- Leads technical, functional, and/or test teams for the implementation of system features;
- Manages and follows the development lifecycle to enable timely enhancement delivery;




- Provides in-depth knowledge of the Salesforce application and evaluates the customers processes against the standard Salesforce functionality;
- Experience in use of Salesforce in a support/managed services environment;
- Assesses impact of Salesforce seasonal releases on client systems;
- Documents the business requirements which express what actions a solution should take and what outcome is expected;
- Responsible for fixes and enhancements to the application to achieve the customer’s business requirements;
- Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations;
- Provide automation solutions to reduce ticket volumes and/or optimize support efforts;

Ability to:
- Analyze and understand business and/or technical problems;
- Understand data and processes;
- Design and develop solutions for reported system issues;
- Plan and carry out system and user acceptance testing;

Famil

📌 Salesforce Vlocity (Bengaluru)
🏢 Pricewater House Coopers Service Delivery Center Bangalore
📍 Bengaluru