Manager - Learning & Development (Content & Digital Learning)

Location: India
Department: Learning & Development / Talent Development
Reports To: Head - Learning & Development

Role Overview

We are seeking an experienced and creative Manager - Learning & Development to lead the design, development, and implementation of high-impact learning solutions across business operations. The ideal candidate will possess deep expertise in training content creation within the BPO industry, instructional design, digital learning technologies, and learner experience design.

This role requires a strategic learning professional who can manage end-to-end learning projects, lead a team of content developers and instructional designers, and deliver engaging learning experiences through e-learning modules, AI-enabled learning solutions, digital simulations, gamification, and immersive learning technologies.

The successful candidate will bring a strong understanding of adult learning principles, business process training, and modern learning technologies, including Articulate 360, Adobe Captivate,



AI-driven authoring tools, and simulation-based learning platforms.

Key Responsibilities

Learning Strategy & Content Development
- Design and implement scalable learning solutions aligned with business objectives and operational requirements.
- Lead the development of training curricula, facilitator guides, learner manuals, assessments, job aids, SOP-based learning content, and knowledge management resources.
- Create engaging and performance-focused learning experiences for customer service, sales, technical support, and back-office operations within a BPO environment.
- Apply instructional design methodologies such as ADDIE, SAM, Design Thinking, and Learning Experience Design (LxD).
- Ensure all learning content meets quality, compliance, and organizational standards.

E-Learning & Digital Learning Solutions
- Develop interactive e-learning programs using Articulate Storyline, Rise

📌 Manager Learning (Gurugram)
🏢 Atain
📍 Gurugram