Location

Mehsana SMT Tube PU, India
Department Responsibility
- ## Co-ordinate with sales units India from order receipt to execution.
- ## Communication and coordination with Process Team and SU India on technical requirements.
- ## Order booking into system (following all processes for approval)
- ## Generate and release order acknowledgement to SU India. Release order to production.
- ## BIS and End Customer Registration as per Plan
- ## Communication to SU India on status of all orders.
- ## Coordination with production and QA for the “Delivery Precision” for all customer orders
- ## Coordinate with SU India and PU for all dispatches to customers including Logistics.
- ## Coordinate with direct purchase team for raw material requirement for all customer orders.
- ## Coordinate for Customer Surveys and feedback from all customers.
- ## Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally
- ## Ensuring the correctness of Customer Order and order acknowledgement.



CITP approval / customer clearance, etc. Responsible for record keeping.
- ## Coordinate customer visits. Coordinate Service & Product related customer complaints.
- ## Follow all statutory requirements of the company.
- ## Customer information / communication to be passed on to all stake holders in plant.
- ## To prepare PTR data for different product Accounts under PU
- ## To develop statistical tools for Monthly/quarterly order analysis for management review
- ## To develop statistical tools for Monthly enquiry analysis
- ## MIS Updating.
EHS Responsibility
- ## Carry out activities to demonstrate EHS leadership and act as a role model.
- ## Work according to Alleima Safety Principles towards the vision of zero harm.
- ## Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.
- ## Ensure the department working & maintaining record as per the I

📌 Executive - Customer Service Support (Mehsana)
🏢 4672 Kanthal Bethel PU
📍 Mehsana