Role Title: Manager - Learning & Talent Development

Purpose of role: To own and deliver learning and talent development across M&S; India, building role-based capability and leadership pipelines through integrated learning, assessment and manager-led development. The role ensures consistent execution of mandatory, functional and leadership learning, supported by strong governance, digital adoption and measurable capability outcomes.

Scope of the role: Responsible for learning operations and talent development programmes across Stores, DC, Customer Service Centre and Support Centre, ensuring scalable capability building, disciplined execution and measurable impact through data-led interventions.

Key Accountabilities, Responsibilities And Measures

Learning Strategy, Delivery & Governance

Own the annual learning plan and delivery calendar aligned to business priorities and role capability needs.
Drive delivery and governance of mandatory, compliance, induction, functional and leadership learning across the organisation.
Own LMS (MyLearning) adoption,



ensuring effective use for nominations, tracking, certifications and reporting.
Curate and localise content using global/plc solutions, internal expertise and external partners to deliver scalable, blended learning.
Establish periodic learning governance with business, HRBPs and Regional Training Managers to review progress, risks and impact.

Capability Building & Manager-Led Learning

Create and implement updated onboarding program to ensure smooth integration of current hires, ensuring cultural assimilation.
Adapt/design and implement role-based learning to strengthen frontline capability, customer experience and operational delivery.
Drive manager-led learning by enabling Store Managers/team leads and leaders to own capability building for their teams.
Lead Train-the-Trainer programmes, certification standards and trainer/coach capability development.
Embed learning into business rhythms through partnership with HRBPs

📌 Manager - Learning & Talent Development (Gurugram)
🏢 Marks and Spencer Reliance India Private
📍 Gurugram