Key Responsibilities
As a Pre-Sales Engineer with expertise in Call Center Technology, you will be responsible for providing technical expertise and support during the sales process, ensuring that solutions meet client needs and contribute to achieving Sales targets. Your responsibilities will include:
- Act as a Subject Matter Expert (SME) in Call Center technologies including Cisco, UCCE, UCCX, WxCC, Genesys, and AWS Connect.
- Develop an understanding of Consilium Software's market positioning, vision, and value proposition.
- Contribute to the product strategy and roadmap for Consilium Software in the contact center domain.
- Support Sales targets by delivering high-quality Pre-Sales technical support and ensuring customer satisfaction.
- Assist Sales Team with formal Sales plans, proposals, and tender responses, including standard pre-sales deliverables like BoM, SoW, and Diagrams.
- Respond to RFPs by providing comprehensive and accurate technical responses, highlighting our solution's value proposition.




- Lead customer demos independently and deliver technical presentations to showcase our solutions.
- Assist with Contact Center migrations from on-premise to Cloud, with deep knowledge of industry-standard solutions.
- Provide detailed technical design solutions for Contact Center applications, including CTI connectors, list and campaign management, reporting and analytics, and quality monitoring and recording.
- Create complex contact center solution designs by leveraging technologies from multiple vendors and applications.
- Collaborate with the Sales Team to support client engagement, ensuring that technology solutions are aligned with business needs and adding value.
- Assist with marketing activities, events, and development of marketing collateral, such as datasheets and presentations.
- Develop strong relationships with technical contacts within key accounts, providing value and identifying recent opportunities.

Required Skills and Qualifications
- Engine

📌 CX Solution Architect (Delhi)
🏢 consilium software
📍 Delhi