We are seeking dynamic and customer-focused professionals for our International Chat Process team. The ideal candidate should possess excellent written communication skills in English, prior experience in handling international customers through chat support, and a secure employment history with no gaps in the resume.
Key Responsibilities
• Handle customer queries and concerns through chat in a timely and professional manner.
• Provide accurate information and effective resolutions while maintaining high customer satisfaction levels.
• Ensure adherence to process guidelines, quality standards, and productivity targets.
• Document customer interactions appropriately in the system.




• Escalate complex issues to the relevant departments whenever required.
• Maintain confidentiality and comply with company policies and procedures.
Eligibility Criteria
• Minimum 6 months of experience in an International Chat Process.
• Excellent written communication skills in English with strong grammar and comprehension abilities.
• No employment gaps in the resume.
• Strong problem-solving and multitasking skills.
• Basic computer proficiency and typing skills.
• Ability to work in rotational shifts, including night shifts, if required.

📌 Tech Mahindra hiring for international Chat Process (Pune)
🏢 Tech Mahindra
📍 Pune