We're looking for enthusiastic and customer-focused professionals to join our International BPO team. If you have excellent communication skills and a passion for delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities:
- Handle inbound and outbound customer interactions through calls
- Resolve customer queries, concerns, and complaints in a timely and professional manner.
- Deliver accurate information and effective solutions while maintaining a high level of customer satisfaction.
- Build positive relationships with customers by providing a seamless service experience.
- Meet individual and team performance metrics, including quality and productivity targets.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal teams to ensure prompt issue resolution.
- Stay updated on process changes, products, and company policies.





Requirements:
- Excellent verbal and written English communication skills.
- Minimum 0 months to 1 year of experience in an International BPO/customer service role preferred.
- Robust problem-solving and active listening skills.
- Ability to work in rotational shifts, including night shifts.
- Basic computer proficiency and familiarity with CRM tools.
- Customer-centric mindset with the ability to thrive in a fast-paced environment.

What We Offer:
- Competitive salary and incentives.
- Growth and career advancement opportunities.
- Comprehensive training and ongoing support.
- Dynamic and collaborative work environment.

Contact- Shreya / (HIDDEN TEXT)

📌 International Support Advisor (Navi Mumbai)
🏢 Important Group
📍 Navi Mumbai