Job description
- To support Relationship Management teams in the following activities,
- Preparation and submission of Credit Memos to CCG
- Completion of documentation formalities in coordination with the client & CCU
- Assisting RM in completing client onboarding/KYC reviews, Legal & Valuation reports
- Follow up for regularization of overdues
- Client servicing in coordination with internal units.
- Highlighting any early warning signs of the portfolio to the RMs
- Manage the existing portfolio of all clients for the designated relationship teams as well as explore opportunities for cross sell of other banking products and help the team in detecting early warning signals in their portfolios.
Key Accountabilities
- To prepare accurate credit proposals in a consistent, concise and lucid manner.
- To maintain close working relationship with Business Unit to ensure that IBG deliverables are met.
- Need-based meeting with customers to understand business and attendant risks.
- Cross sell of other products such as trade, cash, foreign exchange etc.
- To monitor portfolio for irregularities/ excesses/ breaches/ delays.
- Ensure all regulatory reporting & compliances are enforced. Work with the legal team to ensure recoveries & minimize bad debts & NPA s. Also ensure assistance to external & internal audits.
- Ensure customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints.
- Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.
- Monitor levels of complaints and quality of handling.
- Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and current product changes.
- Monitor and ensure adherence to risk service standards
Job Duties & responsibilities
- Preparing spreads which are consi