GBS Customer Experience and Service Management – Product Ownership
Purpose & Overall Relevance for the Organization:
- Our vision for GBS Customer Experience and Service Management is the alignment to customer segments expectations and goals, culminating in seamless, transparent, and frictionless interactions and service delivery.
- Active management of products or services to address business opportunities and customer/user needs and generate the greatest possible value for the business.
- Adoption and adaptation of product development models based on the context of the work, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.

Key Responsibilities:
- Business Analysis:
- Investigates operational needs, problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of recent or changed processes.
- Defines acceptance criteria for these recommendations.
- Requirements Definition and Management:
- Assists in the definition and management of requirements.




- Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
- Assists in the creation of a requirements baseline and investigates and applies authorized requests for changes to base-lined requirements, in line with change management policy.
- Release and Deployment:
- Assesses and analyzes release components.
- Investigates improvements of UAT processes, tools, and methods.
- Ensures release processes and procedures are maintained.
- Portfolio, Programme, and Project Support:
- Uses recommended portfolio, programme, and project control solutions for planning, scheduling, and tracking.
- Sets up project files, compiles and distributes reports.
- Provides administrative services to project boards, project assurance teams, and quality review meetings.
- Provides guidance on project management software, procedures, processes, tools, and techn

📌 Senior Specialist (Chennai)
🏢 Adidas
📍 Chennai