Role Responsibilities :
- Implement and configure enterprise software for client use
- Train users and manage software go-live processes
- Provide L1/L2 support and resolve escalated user issues
- Collaborate with internal teams to improve customer onboarding
Key Deliverables :
- Timely and accurate software setups and deployments
- Comprehensive training documentation and user support
- Efficient ticket resolution and escalation handling
- Robust client satisfaction and smooth transition post-implementation