Role Responsibilities :
- Administer and configure Salesforce CRM, ensuring smooth operations of Sales and Service Cloud
- Manage user accounts, profiles, permissions, and security settings
- Create workflows, validation rules, approval processes, and custom fields for automation
- Provide production support, liaising with business users to gather requirements and troubleshoot issues
Key Deliverables :
- Effective Salesforce configurations, ensuring optimal use of Salesforce tools
- Smooth management and integration of third-party apps
- Timely and productive user support and training
- Accurate reports and dashboards to track key sales and service metrics