Role Responsibilities
- Conduct manual testing on Salesforce platforms (Sales, Service Cloud, Communities)
- Log and track defects; align test cases with business needs
- Support client onboarding, data loading, and issue resolution
- Create billing reports, customer success dashboards, and training guides
Key Deliverables
- Accurate and complete test plans, scripts, and reports
- Timely identification of defects and risks
- Seamless client onboarding and support case tracking
- Periodic quality reports for internal and customer use