L2 Application Support Engineer
Position Description
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and career development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Position:
SSE
Experience: 4+YRS
Shift: 1PM to 10PM IST
Main location: Bangalore/Chennai
Employment Type: Full Time
Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.
Position Description: The L2 Application Support Engineer is responsible for providing second level technical support for business-critical applications, ensuring system availability, resolving production issues, and maintaining application stability. The role involves incident management, root cause analysis, monitoring, deployment support, and collaborate
Your future duties and responsibilities:
Provide Level 2 production/application support for business critical applications and services.
. Monitor application health, system performance, interfaces, and batch jobs using monitoring tools.
. Investigate, troubleshoot, and resolve incidents within agreed SLA timelines.